Information We Collect
We collect information you give us directly. That includes your name, phone number, email address, and the service address where the water heater work happens. If you describe the problem with your water heater, we may keep notes about the symptoms, the model, and the repairs we recommend.
We also collect basic technical information automatically when you visit our website. This includes your IP address, browser type, device type, and the pages you view. We use this to keep the site running smoothly and to understand which pages help visitors most.
How We Use Information
We use your contact details to schedule your appointment, confirm the visit, and follow up after the repair. If you ask for a quote, we use your information to prepare it and answer your questions.
We also use your information to improve our service. That means reviewing common water heater problems in Pahrump, training our technicians, and making our website easier to use. We do not sell your personal information to anyone.
Cookies and Tracking
Our website uses cookies and similar tools to remember your preferences and keep your session secure. Cookies are small files stored on your device. They help the site load faster and let us see how visitors move through our pages.
You can turn off cookies in your browser settings. If you do, some parts of the website may not work as well, but you can still call us at (775) 551-1066 to get help with your water heater.
Analytics and Third-Party Tools
We use third-party analytics tools to understand website traffic. These tools collect anonymous data such as page views, time on site, and referral sources. We use the results to improve our content and make sure people find the water heater repair information they need.
We may also use third-party scheduling or messaging tools to communicate with you. These providers only access the information needed to perform their service, and they are required to protect it.
Data Sharing and Disclosure
We share your information only when it helps us serve you. That includes sharing your address and service details with our technicians and, when needed, with suppliers who provide parts for your repair. We may also share information with trusted service providers who handle scheduling, payment processing, or website analytics.
We do not sell, rent, or trade your personal information. We may disclose information if the law requires it, such as in response to a court order or to protect the safety of our team and customers.
Data Retention
We keep your contact and service records for as long as needed to handle your repair, honor any warranty, and meet our legal and accounting requirements. When information is no longer needed, we delete it or remove the details that identify you.
If you want us to delete your information sooner, call us at (775) 551-1066 and we will review your request.
Data Security
We take reasonable steps to protect your information from loss, misuse, and unauthorized access. These steps include secure storage, restricted access for our team, and using reputable providers for payments and scheduling.
No method of transmission over the internet is completely secure. We cannot guarantee absolute security, but we work hard to keep your information safe and we review our practices regularly.
Your Rights
You have the right to ask what personal information we hold about you and to request a copy. You can also ask us to correct mistakes, delete your information, or stop using it for marketing.
To make a request, call (775) 551-1066 or email us. We will respond within a reasonable time and explain any limits that apply under Nevada law.
Children's Privacy
Our website and services are meant for adults. We do not knowingly collect personal information from children under 13. If you believe a child has given us information, call us at (775) 551-1066 and we will delete it.
If you are a parent or guardian and have questions about your child's information, contact us and we will help.
Changes to This Policy
We may update this privacy policy from time to time. When we do, we will post the new version on this page and update the effective date at the top. The changes take effect as soon as they are posted.
If we make a significant change that affects how we use your personal information, we will make it clear on this page. You can always call us at (775) 551-1066 with questions about the current policy.